FAQs
(FAQ) – The Mothers Hub
Welcome to The Mothers Hub FAQ page! We’re here to answer your most common questions about shipping, orders, returns, and more. If you don’t see your question below, feel free to contact us for further assistance.
1. How long does shipping take?
- United States: 7-14 business days
- International: 14-31 business days
We process and ship orders as quickly as possible to ensure timely delivery.
2. How do I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can check the status of your order anytime on our Track Your Order page.
3. Why hasn’t my tracking information updated?
Tracking updates may take a few days to reflect after your package is shipped. If you don’t see updates after 5-7 business days, please reach out to us for assistance.
4. Do you ship worldwide?
Yes, we ship internationally! However, please note that shipping times vary based on your location.
5. Will I have to pay customs fees?
International orders may be subject to customs fees, import duties, or taxes, which are determined by your country’s regulations. The Mothers Hub is not responsible for these charges.
6. What is your return policy?
We offer hassle-free returns within 30 days after delivery. For full details on eligibility, refunds, and the return process, please visit our Returns Page.
7. How do I request a return?
To initiate a return, please review our Returns Page for step-by-step instructions.
8. How long does it take to process my refund?
Refund processing times and conditions are outlined in our Returns Page. Once we receive your return, we will process refunds as quickly as possible.
9. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options.
10. Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this time, we cannot guarantee changes.
11. My order arrived damaged or incorrect. What should I do?
We’re so sorry! Please contact us immediately with your order number and photos of the item so we can resolve the issue quickly.
12. How can I contact customer support?
We’re here to help! Reach out to our support team via themothershubstore@gmail.com or through our Contact Us page.
We hope this FAQ helps answer your questions! If you need further assistance, don’t hesitate to contact us. Thank you for shopping at The Mothers Hub!